Politique d’expédition

Shipping Policy

At AnnaluciaDesign, we carefully prepare and package every order to ensure your yarns arrive in perfect condition.

Processing Time
Orders are typically processed within 1–3 business days. During busy periods, processing times may be slightly longer.

Shipping Time
Delivery times depend on your location:

- Netherlands: 1–2 business days  
- Europe: 2–5 business days  
- International: 5–10 business days  

Please note that delivery times are estimates and may vary depending on the carrier.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping on selected orders or promotions.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Delays
While we do our best to ensure timely delivery, delays may occur due to external factors such as customs, holidays, or carrier issues. AnnaluciaDesign is not responsible for these delays.

Damaged or Lost Packages
If your order arrives damaged or is lost during shipping, please contact us as soon as possible at info@annaluciadesign.com so we can assist you.

Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact
If you have any questions about your order or shipping, feel free to contact us at info@annaluciadesign.com.