Widerrufsrecht

Return & Refund Policy

At AnnaluciaDesign, we care deeply about the quality of our yarns and your experience. If you are not completely satisfied with your purchase, we are here to help.

Returns
You have the right to return your order within 14 days of receiving your item, in accordance with European Union consumer law.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase.

Please note that we do not accept returns on sale items or gift cards.

Due to the delicate nature of natural yarns, we recommend handling products with care before deciding to return them.

Return shipping costs are the responsibility of the customer unless otherwise agreed.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not.

If approved, you will be automatically refunded on your original payment method within 5–10 business days. Please note that it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@annaluciadesign.com.

European Union 14-day cooling-off period
Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.